Request deletion of your FreeScanner account and cloud data.

How to request deletion

1. Email admin@secondwindltd.xyz from the email address used for your FreeScanner account.
2. Use the subject line FreeScanner account deletion.
3. We will verify the request and confirm when deletion is complete, normally within 7 days.

What we delete

Your Firebase Authentication account, synced documents, thumbnails, document metadata, sync history, and server-side account record are deleted from active systems. Documents stored only on your device are not accessible to us and must be deleted on that device.

Retention

Deleted content may remain in encrypted operational backups for up to 30 days before automatic expiry. Records that must be kept for fraud prevention, payment reconciliation, tax, or other legal obligations may be retained only for the period required by law.

Delete documents without deleting your account

You can delete individual synced documents from the FreeScanner app or web workspace while keeping your account.